TRAIN YOUR CSRs TO CONVERT MORE CALLS
—
EVERY TIME!
In home services, your Customer Service Reps are the first impression—
and the key to booking more jobs.
A missed call or poor interaction means lost revenue.
Our industry-specific training helps CSRs handle every call with confidence.
Our customizable training packages, levels of certification, along with AI-powered mock calls that
simulate real scenarios and provide instant feedback and performance grading
will ensure your team will be ready to turn more conversations into paying customers.
Customer Satisfaction
Effective customer service training can lead to a 10-15% increase in customer satisfaction rates, directly influencing repeat business and referrals.
Customer Retention
Improving customer retention by just 5% can increase profits by 25% to 95%
Competitive Advantage
Companies with superior customer experience bring in 5.7 times more revenue than competitors who lag in customer service.
OUR SERVICES
Customer Service isn’t just about answering calls- It’s about leaving a mark
Let them hear it for themselves!
Live and self - paced training and coaching
Approach with real - world scenario
Save on payroll without
sacrificing quality
Seamlessly integrate top-tier
CSRs into your company
culture
Free up your time while we
build your dream support
team
Boost customer
satisfaction and brand
loyalty
Learning at Their Pace, Growing at Your Speed
At Yoked Staff, we make learning flexible, powerful, and fun.
Our CSRs get access to our interactive Learning Management System (LMS)—a self-paced platform
filled with engaging content like:
Lesson-based audio mock calls
Real-world call breakdowns
Interactive quizzes and
activities
Video coaching and scenario- based
practice
Whether it’s live coaching or self-paced growth, your team will always be learning, leveling up,
and ready to WOW your customers.
Train your CSRs to sprinkle magic on every interaction -- like customer service wizards!
Empower your CSRs with knowledge they can access anytime, anywhere.
Try Our AI MOCKUP CALL!!
Revolutionize Your Customer Service Training with AI-Powered Mock Calls. Try it out now to see one example of how helpful this will be to your team!
After each session your CSR will be able to practice real-world scenarios and receive instant feedback, enhancing their performance!
